COVID-19 Visitor FAQs Q) Why has CPG decided to close? A) In order to follow the government's rules on lockdown, Chelsea Physic Garden has had to close its gates during the COVID-19 pandemic. If you have booked a ticket for a forthcoming event and the arrangements for this are changing, we will be in touch with you soon. We are working with our schools and community partners to reorganise their sessions with us and creating digital resources to support home-learning with schools. We will respond to Government guidance, where this changes, and will reflect this on our website and social media. We thank you for your ongoing support for the Garden during these challenging times. Q) I have purchased a ticket for a Walk/Talk/Supper Talk at the garden, what are my options? A) All public events due to take place at the Garden between now and Friday 1 May have been cancelled. Ticket holders will be contacted by email. We know this will be disappointing and we're deeply sorry for the inconvenience caused. Where events have been cancelled by us, we offer the option for you to move your booking to an alternative date or you are entitled to request a refund. We would be very grateful if chose to donate the cost of your ticket to support us at this difficult time. As an independent charity, we rely on income from ticket purchases. Q) I have tried calling CPG but cannot get through. Why is that? A) Currently, an essential team of staff is safely maintaining the Garden, so that when we reopen everyone can benefit from it in person. Staff are working from home but do not have access to our phone system. Please contact us via email [link] and we will endeavour to get back to you as soon as possible. Q) I am a Friend of the Garden and live nearby, would it be possible to visit during the lockdown? A) We understand that you are keen to return to the Garden, but whilst adhering to the government's rules, we must also protect the small team who are working to keep the garden safe and ready for when we can reopen to all. Q) I am a Friend of the Garden and have a question about my membership, how do I contact the membership team? A) Please contact [email protected] Q) How do I keep up to date with what’s going on at the Garden? A) We share stories from the Garden on our social media platforms. You can also sign up to our e-newsletter to receive our regular email newsletter on our website. Q) I’d like to buy items from your online shop, are deliveries running on time? A) Customers can still access our online shop. We have a small team working on-site and will endeavour to get your orders sent out as soon as possible. We appreciate you supporting the Garden at this time and hope there is little delay. Q) I would like to make a donation to support the Garden and support the charity through this difficult time. How can I do this? A) We value your support and need it more than ever now. You can make a donation, renew your Friends membership or make a purchase from our online shop. Help us to keep the Garden growing. Q) I am interested in holding an event at the Garden, how can I find out more about making a booking? A)Please email [email protected] with as much detail in regards to dates, capacity and event details. Q) I have a Group Booking, who do I contact regarding this? A) Please email [email protected] with your booking details. Q) We would be keen for any resources or online workshops you might be running, how can I find out more? A) Our learning team are inspiring us all by working to digitise content, provide activities for children and families, and support our community online. For more information visit our leaning website. Q) My question is not answered here. How can I find the answer to my question? A) If you haven’t been able to find the answer to your question, please submit your enquiry to [email protected] and we will get back to you as soon as we can.