Retail & Membership volunteers

To help ensure every visitor to Chelsea Physic Garden has an excellent visitor experience we are recruiting a team of Retail & Membership Volunteers to help support our visitor-facing team.

As a Retail & Membership Volunteer you will be an advocate for CPG and help promote our work and values to our visitors, as well as answer questions about membership and serve a first point of contact for Friends of the Garden.

Duties include:

  • Working directly with our visitors and communicating with them about CPG and our membership programme alongside our retail offer.
  • Processing sales, replenishing stock on the shop floor and preparing online sales for delivery.
  • Helping complete stocktakes of retail inventory and other administrative tasks to support the team.
  • Promoting the CPG membership offer and supporting membership transactions and conversions.
  • Assist new and existing Friends with completing forms including updating contact details, purchasing gift memberships, upgrading memberships, requesting a replacement membership card and confirming Gift Aid eligibility.
  • Assist with membership processes including preparing letter mailouts using Microsoft Word mail merge and stuffing/franking envelopes.
  • Answering basic membership enquiries received via email and post.
  • Contributing to our wider visitor experience outcomes to ensure every visitor leaves CPG with the curiosity sparked having had an excellent experience with us.

About You:

You want to develop skills in customer service, visitor experience, delivering membership schemes, retail, teamwork and problem-solving. You want to meet people with similar values and contribute to a positive working environment. You want to support CPG’s charitable mission to help connect people with plants.

For more details or to make an initial application please contact Maddy at with a brief covering email about why you want to volunteer with us.

Download role description

Garden Steward

Are you a people person dedicated to a high standard of customer service, who would like to spend time in London’s oldest botanic garden? We are looking for a team of friendly Stewards to be a welcoming presence in the Garden and help give our visitors an unforgettable experience.

Duties include:

  • Helping visitors with general enquiries like way finding, events, etc.
  • Helping visitors with plant queries directly or referring them to gardeners or guides.
  • Highlighting particular plants of interest and keeping up to date with what’s happening in the Garden.
  • Supporting Swan Walk entrance on busy days by welcoming visitors and checking Friends’ membership.
  • Supporting families with information about hazards in the garden.
  • Ensuring that the visitors to the Garden are treating its facilities with respect.

You will be adaptable and unfazed by changes, comfortable dealing with everyone from local families to big tourist groups, always maintaining the friendly, professional service we are known for.

For more details, contact Yvonne at

Apply now

Horticultural volunteers

Chelsea Physic Garden holds a collection of around 5,000 plants. The Growing Friends produce plants for sale by propagating and growing a selection of these plants so that visitors are able to take home the perfect memento of their visit. These purchases help to support the work we do in the Garden. The Growing Friends are a very productive, hardworking and, of course, friendly team!

The ideal candidates will:

  • have a keen interest in plants
  • be able to attend regularly on Thursdays, from 10am to 4pm
  • be happy to work outside in a variety of weather conditions
  • be able to join a watering rota in the summer

We aren’t currently recruiting for Horticultural volunteers but please check back in the future for more opportunities.

Are you the one?

Are you a people person dedicated to a high standard of customer service, who would like to spend time in London’s oldest botanic garden?

Apply now

Garden tour guide

The Garden Tour is the centrepiece of many visits to Chelsea Physic Garden. Each tour is as individual as the guides themselves, lasts 45-60 minutes and is delivered without notes.

It’s not easy, but our training programme will make sure you are fully prepared and there’s plenty of support available from our 30-strong team of guides. Horticultural experience is an asset, but not a necessity and previous experience as a guide is not required.

For those working full time, Sunday-only tour guides are very welcome. Successful applicants join our February and March training programme for five full days, then commit to an average of three half-day sessions per month during our main season (April-October) with a minimum commitment to the Garden of three years.

Thank you for considering becoming a Chelsea Physic Garden Tour Guide.

Apply now

Learning volunteers

Chelsea Physic Garden has a thriving Learning Department that teaches over 5,000 children every year (on-site and off-site) about the importance of plants to their lives. The Department has a team of 4 members of staff and depends on educational volunteers to support the many different activities delivered.

Volunteers can be office-based, Garden-based or home-based. All we ask for is commitment and reliability.

Activities include:

  • Leading Garden tours for visiting school groups
  • Supporting school and family groups with their self-led activities
  • Supporting education staff with activities such as pond-dipping and seed planting
  • Researching and preparing resources for workshops
  • General support with administration, record keeping, monitoring and evaluation

We are also looking for volunteers to support our Sunday activities.

For more information, please email

Apply now