Visitor Guidelines

We would like to say a huge thank you to everyone for their support during the pandemic. We are open to visitors, in line with Government guidelines.

We have updated our advice and kindly ask that you abide by these adjustments to protect yourself, other visitors, and our staff:

  • Please always respect our staff and keep a safe distance from them. Some work areas may be taped off to allow staff to work whist keeping a safe distance from others – please stay out of these areas.
  • Do not enter the Gardens if you have any symptoms – fever, coughs, shortness of breath or are self-isolating.
  • We ask that all visitors wear a face covering inside our visitor facilities and historic glasshouses.
  • The toilet facilities in the garden are open for use. We ask that you help us by washing your hands to make our facilities safe for all.
  • A bell will be rung to signal the closure of the Garden at the end of the day. This bell will be rung 10 minutes before the door closes, so when you hear it please begin to make your way out of the Garden.

We’re really looking forward to welcoming you back. We’re all in this together and we need your help to enable us to keep the garden open safely. We look forward to seeing you.

Entry to the Garden is conditional on our Entrance Policy.

Book tickets

When you arrive:

  • We ask that all visitors wear a face covering inside our visitor facilities and historic glasshouses.
  • Please have your ticket ready – printed or on your device – before you arrive.
  • If you are a Friend, along with your time slot booking, please bring your Friends’ card, or email confirmation of Friend category.
  • Entry is by via 66 Royal Hospital Road.
  • If you require step-free access to enter the Garden please see Accessibility page.
  • So we can maintain social distancing, please arrive within your timeslot.

Bear in mind:

  • Please always respect our staff and keep a safe distance from them. Some work areas may be taped off to allow staff to work whist keeping a safe distance from others – please stay out of these areas.
  • Garden benches are not sanitised, if you use them avoid touching surfaces.
  • Please regularly wash or sanitise your hands.
  • We are increasing the frequency of our cleaning.
  • Please refrain from approaching our horticultural teams whilst they work as they are social distancing.
  • You should only bring those you live with as your guests.
  • The toilet facilities in the garden are open for use. We ask that you help us by washing your hands to make our facilities safe for all.
  • A bell will be rung to signal the closure of the Garden at the end of the day. This bell will be rung 10 minutes before the gates close, so when you hear it please begin to make your way out of the Garden.

We’re really looking forward to welcoming you back. We’re all in this together and we need your help to enable us to keep the garden open safely. We look forward to seeing you.

Entry to the Garden is conditional on our Entrance Policy.

FAQs