Current vacancies

Visitor Experience Manager

CPG is seeking to appoint a Visitor Experience Manager (VEM) to ensure that an excellent experience is delivered to all our visitors on a day to day basis across all touchpoints, onsite and digitally. The VEM will take an active role in the development of the Visitor Experience team in line with our business plan.

The VEM leads the small but high performing Visitor Experience Team, currently four individuals. The VEM runs the weekly Operations Meeting, and is a key member of both the Management Team and the Fire, Health & Safety and Sustainability Committee.

With a responsibility for ticketing and admissions, the VEM is tasked with maximising revenue from admissions and to set and monitor rigorous income generation targets for the team including membership conversion, gift aid conversion, ticket sales, group bookings (totalling £285,000 in 2018). The VEM also manages our relationship with our online ticketing partner SEE Tickets.

Job description

Visitor Experience & Retail Assistant(s)

We want to make Chelsea Physic Garden, a welcoming garden for all and our visitor experience team, as the visitors first point of contact, are essential to delivering this successfully. The Visitor Experience & Retail Assistant(s) is a customer-facing role that engages with everyone who visits the Garden and delivers the daily running of the Visitor Welcome Area and Garden Shop. The role provides an exceptional welcome and level of customer service. The posts support the Visitor Experience Manager to achieve annual targets for visitor admissions, membership conversion, direct debit sign up and gift aid donations. The Visitor Experience & Retail Assistant(s) will support our daily retail operations, uphold retail presentation standards, support visitors with sales enquiries and process purchase transactions.

We currently have x3 contracts available each on a 0.6 FTE, which equates to 856.25 hours worked across the year. We are open to visitors on Sundays and Bank Holidays and are only open to the public on x2 Saturdays a year (as we close for private hire events on Saturdays).

Job description

Facilities and Maintenance Technician

Chelsea Physic Garden is seeking to appoint our first Facilities & Maintenance Technician, to support the ongoing annual programme of facilities and maintenance works and aid planning for future site redevelopments. The Technician will ensure that facilities and maintenance issues are handled safely and in a professional and efficient manner.

Job description

Events Duty Manager (£16 ph)

Chelsea Physic Garden is available for hire to private and corporate clients for weddings, drinks receptions, lunches and dinners. The Events Duty Manager oversees these activities, the hirers, their guests and suppliers, such as caterers, throughout the set-up, the event and the de-rig, in accordance with guidance from the Commercial Director. During the event the Duty Manager is the point of contact for the client and their suppliers and must be fully aware of the Rules for Hiring the Garden, the conditions and restrictions of the Garden’s Premises License and the arrangements agreed with each client for their event. While on duty, the post holder will be responsible for ensuring that the Garden’s licenses and reputation within the
local community are not put at risk by the activities of hirers and that no unauthorised activities take place.

The role is available as a job share.

Job description

Our Application form is available to download, please use it for the job you wish to apply for, clearly stating the role you are applying for. Also, please complete and send us this equal opportunities form with your application. Please note, that we cannot accept applications via a CV or resume. 

Application formEqual opportunities form

Chelsea Physic Garden is an inclusive employer. If any aspect of our application process poses a barrier to you, please get in contact via and reasonable adjustments can be arranged.

Chelsea Physic Garden is a London Living Wage Employer

Chelsea Physic Garden has existed on the banks of the Thames since 1673, delivering its founding mission to demonstrate the importance of medicinal and herbal plants to the well-being of humankind.

The Garden has a successful education programme, a thriving membership and annually welcomes over 50,000 visitors. As a financially self-supporting charity, the Garden’s challenge for the future is to reinforce its relevance and popularity whilst strengthening its diverse income streams.

Chelsea Physic Garden is an inclusive employer. We welcome applications from everyone, including members of the LGBTQIA+ community, people with disabilities, neurodiverse people, and people from all ethnic, cultural and religious backgrounds.

Working at Chelsea Physic Garden is rewarding; not only do you get to work in an iconic and beautiful location, a number of benefits exist for employees. To view them click below.

Staff benefits

Become a Horticultural Trainee

Horticultural traineeships give trainees a chance to experience the various aspects of working in a small botanic garden, gaining experience in practical horticulture and the management of a unique plant collection, with scientific research and educational applications, both outdoors and under glass.

Our 2020/21 Horticultural Trainee has been supported by:

  • The Stanley Smith (UK) Horticultural Trust
  • The Finnis Scott Foundation
  • The Barbara Whatmore Charitable Trust
  • The Eranda Foundation
Read blog article

We also rely a large network of volunteers

Are you a people person dedicated to a high standard of customer service, who would like to spend time in London’s oldest botanic garden?