Vacancies We have two Vacancies: How to apply Chelsea Physic Garden has existed on the bank of the Thames since 1673, delivering its founding mission to demonstrate the importance of medicinal and herbal plants to the well-being of humankind. The Garden has a successful education programme, a thriving membership and annually welcomes over 50,000 visitors. As a financially self-supporting charity, the Garden’s challenge for the future is to reinforce its relevance and popularity whilst strengthening its diverse income streams. To apply to any of our vacancies listed below, please complete the application form in full and return it with a covering letter to [email protected] We want to be an equal opportunities employer. We set out not to discriminate under the Equality Act 2010, and build an accurate picture of the make-up of the workforce encouraging equality and diversity. We need your help and co-operation to enable it to do this, and ask you to complete our equality form below. Filling in this form is voluntary. APPLICATION FORM EQUALITY FORM Senior Sales Assistant Term Hours: Part Time Senior Sales Assistant The Senior Sales Assistant is a support role to the Retail Sales Manager. It is based in the shop at Chelsea Physic Garden. It is also responsible for supporting the e-commerce channel including generation of content, collating sales generated and picking, packing and arranging dispatch. The Senior Sales Assistant delivers the highest standard of customer service to customers in the shop, welcoming and assisting with queries. Shop Assistant: At the direction of the Retail Sales Manager provide the highest standard of customer service to visitors in the shop. Ensure that the Retail Sales Manager is aware of any stock requirements, as well as restocking and replenishment throughout the course of the day and that shelves are fully stocked at the beginning of the day, ensuring that high quality displays are maintained and the shop is clean, tidy and kept in good order. At the close of each day complete end of day procedures including preparation of the cash float for the following day, production of end of day reports from till and PDQ machine and ensure the safe and proper transfer of daily takings. Secure the shop at the end of trading. Use all opportunities to up-sell and cross-sell including other products and wider services including membership and events and activities at the Garden. At the direction of the Retail Sales Manager, work with the Finance Manager to ensure all cash is accounted for and secured and sales are reconciled and records passed to Finance relating to the shop. Ensure daily floats are prepared prior to opening and replenishment undertaken as required. E-commerce: Download orders received from the e-commerce platform, check payment and then either directly or through the Visitor Services Assistant, pick and pack for despatch. Arrange despatch. Ensure order fulfilment uploaded onto system, communication sent to customer and stock control system updated. Ensure that any queries or issues are escalated to the Retail Sales Manager. Stock and Product: Enter all stock onto the stock control system (MERAC) and ensure the records are accurate and updated as necessary. Assist the Retail Sales Manager with the annual stock take and in-year regular stock checks. At the direction of the Retail Sales Manager produce barcodes for specific products and enter information on the stock control system. In the shop, assist with identifying dated stock and ensuring stock rotation. Identify when stock is running low. In the absence of the Retail Sales Manager, receive deliveries, reconcile with order, price and display. Support the Retail Sales Manager in the production and rostering of staff to ensure that the shop is staffed at all times. It is essential that the candidate can demonstrate customer service skills, preferably in retail. Has a working knowledge of the stock control system, MERAC. A working knowledge of e-commerce platform, is driven to achieve and exceed sales targets and enjoys selling. Is used to cash handling and reconciliation. It would be desirable for the candidate to have some knowledge or interest in gardens The post is for a Level 4 Senior Sales Assistant, for an average of 2 days per week possibly including Sundays and bank holidays and holiday cover. The hours during the Main season 10.30am-6.30pm. Winter season 10.30am-3.30pm. The Hourly rate is £10.00 Accountable to: The Retail Sales Manager and responsible for Supervision of Visitor Service Assistants in the absence of the Retail Sales Manager. To apply, please complete the application form in full and return it with a covering letter to [email protected] Application by completed application form and covering letter. Closing Date: Closing date 27 April 2018 Likely date for interviews: 8 May 2018 Gardener/Volunteer Manager Chelsea Physic Garden seeks a highly skilled and motivated Gardener/Volunteer Manager. The ideal candidate will have a level 2 or 3 horticultural qualification and have gained good experience within an historic or botanic garden. You will be assisting in the maintenance of an intensively cultivated botanical garden, working in all parts and on all aspects of the Garden’s horticultural work with other members of staff, trainees, interns and volunteers. This will account for around 75% of the time. The volunteer management aspect of the role includes recruiting and inducting horticultural volunteers and interns to ensure all Garden and specialist horticultural volunteer posts are filled, as required by the Head Gardener, year-round. Additionally, the role encompasses administering all Garden and specialist volunteer and intern posts, including but not limited to: processing travel claims, provision of PPE and carrying out review interviews. Experience of working with volunteers would be desirable but excellent interpersonal and people management skills from a different environment could also be suitable. The successful candidate will be joining a friendly, knowledgeable and hard-working team and will gain experience of a wide range of ethno botanic, unusual, tropical and rare plants. This is a full-time role, working with a team of 4 gardeners, 2 trainees and up to 30 volunteers. Full details are here: Gardener /Volunteer Manager. Salary: £21,500-£23,600 To apply, please complete the application form in full and return with a covering letter and CV to [email protected] by 7 May 2018. Interviews will be held on 11 May 2018.